800.526.8353 (ext. 223)  |  
973.731.6460 (direct)

Thermal Printer Repair

Thermal Transfer and Direct Thermal Printer Support On-Call, Periodic and Scheduled Preventive Maintenance Repairs and Performance Enhancement On-Site Training, Telephone Support Excel, Access and Bartender Software Support

Factory Training by Datamax and Zebra, with over 30 years of experience and recognition as a Certified Repair Facility, distinguish ID Solutions in every aspect of Thermal and Thermal Transfer printer repair and maintenance, labeling software, on-site training and support, including printers from:

  • TEC
  • SATO

With most parts in stock, ID Solutions can respond to calls for service promptly and efficiently on-site or at our facility. Service is free on the first service, plus parts, travel or shipping if applicable. On-Site service is routinely provided in the NY-NJ Metro area. Cost of service anywhere else in the United States to be determined.

ID Solution's Certified Service rates are among the lowest in the country. In addition, Labor is provided to our media customers for a very low flat rate. See the Service Agreement [Size 5,696 KB] page for details.

As a provider of labels and ribbons as well being expert in printer repair, we are especially well equipped to solve labeling and scanning problems that may occur.

For printer repair service, please complete the form below and contact us at 800.526.8353 ext 224 or 227. If necessary call Jeff’s cell phone 908.420.1622.. A telephone call may eliminate the need for a visit.

Standard Service Terms and Rates

Effective Jan 1, 2018

Travel charges are billed at the IRS rate of 54.5 cents/mile. Tolls and parking are additional. For example, a typical 20 mile round trip in NJ comes to $10.90. The mileage will be taken directly from Mapquest.com or the Technician's GPS. Travel during peak periods or with excessive delays may be charged up to 25% over the Mapquest’s estimated time.

  • $149/hour from office departure to return.
  • Parts will be billed at the Printer Manufacturer's published list price.
  • Telephone support for any problem on the printer serviced will be provided free of charge for 60 days.
  • There is a minimum charge of $149.00 for labor and travel time (see above) plus sales tax if applicable, which is payable by credit card before the technician is dispatched. The balance, if any, will be charged to the same credit card.
  • Credit worthy accounts may be billed on account on subsequent calls once credit it approved.

Hourly charges will not be made for "Call-Backs" due to lack of parts availability on the initial call or a recurrence of the same problem within 60 days. Travel and parking charges will apply. To avoid unnecessary “call-backs” and save time and charges On-Site please answer pre-diagnosis and symptoms questions below as thoroughly as possible.


Direct Thermal   Thermal Transfer
Paper   Mylar   Kimdura   Other Synthetic
Pre-printed   Blank

SYMPTOMS- Please check off accurately. We may be able to save you the cost of a service call.:

No sign of power or light
Top of form error/Ribbon fault
Position Fault
Uniformly poor print quality
Skips labels
Prints above or below the label into the next label
Prints off center, too far to the right or left
Prints well on one side and gets gradually poorer toward the opposite edge
Perfectly straight continuous white lines running through the printing from one label thru the next
Poor printing or voids at angles appearing in the printing
Labels advance the requested number of times but don't print
If the problem is evident on the printed label, please provide a sample
captchaRequest New Code

Please fax signed form to 973.731.3198 or e-mail to kinga@princeID.com and call Kinga at 973.731.6460 with credit card information